Renting a vehicle is a two phase process. First, we need to submit your application to our insurance company to add you to our policy. If there are no accidents or other issues, this takes about one hour. Applications submitted before 3 PM may receive an answer the same day. Second phase, once approved, is to locate and assign a vehicle. This can take one hour or it can take two business days depending on the availability of vehicles in our inventory. Our inventory is constantly influx with vehicles coming back and vehicles going out. Vehicles are rented on a first come first serve basis. Please ask your Rental Agent for an approximate time frame for availability of the vehicle you are interested in.
If you are an Uber or VIA Partner, payments will be submitted directly to Tower by Uber or VIA respectively, from your earnings. If you are affiliated with a different base, Tower will make an ACH deduction from the bank account you designate.
The rental payment includes the car, full coverage and liability insurance, Diamond, plates, registration and regular vehicle maintenance. It does NOT include EZ Pass, tickets, gas or any other expense incurred by you.
Due to the constraints of our internal systems, all payments on rental contracts are due on Mondays. Your next payment will typically be due on the Monday following the day you take delivery of the vehicle. The exact date will be provided to you by your Rental Agent. However, it is important to remember that you will only pay rent for the days you rent the vehicle.
You are the only person insured and authorized to operate the rental vehicle. You cannot lease, share or rent this vehicle to or with a third party.
You are responsible for the payment of all tickets, summons or citations issued to the vehicle while it is being rented. This includes, but is not limited to, parking tickets, EZ Pass violations and red light camera tickets.
Tower. Regular vehicle maintenance is provided by our repair shop located in the Bronx.
Yes. Prior to the termination the rental contract, a 14 days in advance notice must be provided to Tower by email.
Absolutely NOT. Street Hails are NOT permitted with Tower rental vehicles. All of our rental vehicle are affiliated with Uber and others similar taxi companies. You cannot pick up any street hails, violators are subject to substantial penalties from TLC.
No, there is no MINIMUM RENTAL TERM associated with Uber X rentals. However, our average rental term is approximately 8 to 10 weeks. For SUV’s, Black Cars and Minivans, there is a 60-day minimum rental period. Please ask your Rental Agent for the specific term requirement for the vehicle you are interested in (based on make and model year). There is no maximum term limit.
No we do not. You are responsible for obtaining and maintaining your own EZ Pass tag. The nearest EZ Pass office is located at 19-02 Whitestone Expressway #101 College Point, NY 11357. You can also buy an EZ Pass tag at the cash lane of the RFK Bridge.
No, there are no limits or restrictions on mileage.
We have two fully staffed state of the art offices:
LIC: 31-21 Thompson Ave LIC, NY 11101 – 718-433-2323
Bronx: 35 W. 170th St. Bronx, NY 10452 – 718-296-6900
Additionally, you can begin the process on-line by going to the Apply Now page on this web site.
You can pay with a credit card, a debit card, cash or money orders. Personal checks are not accepted.
Please go to the Rental Process Page to see the info.
Please go to the Rate Page to see the info.